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04 Dec 2019 / Australia

Maritime Global Processing Centre closure over holidays

The Australian Department of Home Affairs has advised that the Maritime Global Processing Centre (MGPC) will be closed from 4pm on Tuesday 24 December until the start of business on Monday 30 December 2019, and again on Wednesday 1 January 2020. No Maritime Crew Visas (MCVs) will be processed during this time.

Applicants should continue to ensure that they have a valid visa for entry into Australia. For crew arriving in Australia on a vessel by sea, applications should be lodged at least 14 days prior to departure from a port overseas in order to avoid any issues with delays to processing, crew travelling and/or arriving without visas, or associated punitive action. This means applications should be lodged no later than Tuesday 10 December 2019 for crew that will be departing from an overseas port between Tuesday 24 December and Wednesday 1 January 2020.

The Australian Border Force will remain operational on a continued 24/7 basis over the holiday period.

REMINDERS and other important information:

  • Correspondence regarding visa applications will continue to be managed through ImmiAccount. This does not include application status enquiries. If we require information from you we will message you through ImmiAccount. When a decision is made on your visa application, we will let you know.
  • If you have a technical problem with your ImmiAccount or online application you should use the ImmiAccount Technical Support Form in the first instance to request a resolve to your issue.
  • Applicants/stakeholders may only use the MGPC mailbox ([email protected]) if:
    - You have been granted an MCV, and you wish to advise that you made a mistake with the name and/or date of birth you provided on the associated application.
    - You are advised to do so by the Department, for example in a system error message, and including where an MCV holder is seeking to have their MCV ceased.
  • The MGPC mailbox is not for application status enquiries. If received, they will not be responded to.
  • They will not respond to any correspondence sent to [email protected]

For information about operations in Australia contact GAC Australia at [email protected]

If quoting any content from Hot Port News, please cite GAC Hot Port News as the source.

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