COVID-19 Logistics Updates

Information quoted here is obtained from a variety of sources through GAC’s global network. Whilst every care is taken to ensure the details are correct, neither GAC nor any of its officers, employees, managers or agents may be held responsible or liable for losses or damage, howsoever caused, as a result of a recipient of this news relying on the information contained herein. GAC is not responsible for the content of external websites cited. For the latest information, kindly reach out to the relevant authorities or the respective GAC offices.

Full Company Name
Gulf Agency Company (Australia) Pty Ltd

Country
Australia

Key Cities Covered
All Cities

Key Management Contact
Scott Henderson
[email protected]
+61 420 961 839

Key Operational Contact
Basil Laing
[email protected]
+61 429 115 127

Status of Offices

All offices manned by a single person. All other staff working from home and isolating from each other.

List of Services Currently Available

All services still available

  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes
  • Special exemptions i.e. food, pharma, medical etc.: NA
  • List of any services currently unavailable, and any specific restrictions: Nil

Overview of any local practicalities to be considered

Limited flights available to Australia at this time

Useful website links in the country

Full Company Name
Gulf Agency Co. (Bahrain) WLL

Country
Bahrain

Key Cities Covered
Manama

Key Management Contact
Klaus Holmager
[email protected]
Mob : +973 38404118
Tel : +973 17339773

Key Operational Contact
Khalid Ahmed
[email protected]
Mob : +973 39603170
Tel : +973 17339751

Status of Offices

Open / partly working from office & home

List of Services Currently Available

  • Air Freight:Limited carrier options to / from Bahrain thereby leading to space / rate issues. Currently freighter options at Bahrain are QY, CV & TK. EK & GF have adhoc operations with only cargo movement.
  • Sea Freight:Reduced DO timings from carriers / loaders. For SWB status most of the carriers have started issuing E-DO
  • Road Freight: Transit via KSA is restricted, as only food and medicine are allowed to cross.
  • Project Logistics:Cross Border Transport is not permitted.
  • Customs Clearance:Normal operations at the moment ; no appointments being received from customs officials
  • Warehousing:Working normal

Overview of any local practicalities to be considered

All approvals need to obtain by online. Meeting with customs are controlled. Medial mask and sanitary export are controlled. Road service to GCC (exclude KSA) only food, medical, and pharmaceuticals are restricted.

  • Ministries / Government Officials:Ministries are working with minimum staff ; appointments, approvals etc are online and hence delays expected.
  • Documentations: Proceeding as normal so far.
  • Banking Sector / Payments: Electronic payments.

Useful website links in the country

Full Company Name
GAC do Brasil

Country
Brazil

Key Cities Covered
Main Brazil cities, capitals, ports & airports.

Key Management Contact
Thiago Luz
[email protected]
Mob: +55 11 98753-7367
Tel: +55 13 3301-6990

Jorge Nikulin
[email protected]
Mob: +55 11 98152-8345

Andre Athanasio
[email protected]
Mob: +55 13 99180-5736

Key Operational Contact
Thiago Luz
[email protected]
Mob: +55 11 98753-7367
Tel: +55 13 3301-6990

Jorge Nikulin
[email protected]
Mob: +55 11 98152-8345

Andre Athanasio
[email protected]
Mob: +55 13 99180-5736

Status of Offices

Half team from home; Half team from office

List of Services Currently Available

Import & Export SEA/AIR + Project Cargo; Customs Clearance; Inland/Truck service

  • Imports: OK
  • Customs Clearances: OK
  • Local / National Deliveries: OK
  • Export services – air / ocean / road: OK
  • Special exemptions i.e. food, pharma, medical etc.: NIL

List of any services currently unavailable, and any specific restrictions:
All logistics services are still available. Reduction at administrative staff only.

Overview of any local practicalities to be considered
NA

Useful website links in the country
NIL

Full Company Name
GAC (Shanghai) Ltd.

Country
China

Key Cities Covered
Shanghai, Tianjin, Beijing, Qingdao, Xiamen, Chengdu, Wuhan

Key Management Contact
Simon Xu
[email protected]
Mob: +86 13818011668
Tel: +86 21 25105210

Key Operational Contact
Stanley Zhang (Central China)
[email protected]
Mob: +86 13916919333
Tel: +86 21 25105270

Helen Chen (Northern China)
[email protected]
Mob: +86 13132284189
Tel: +86 22 27820309

Status of Offices

Offices open and working from 9am to 5:30pm Monday to Friday

List of Services Currently Deliverable

All logistics services are available

  • Imports: Normal
  • Customs Clearances: Normal
  • Local / National Deliveries: Normal
  • Export services – air / ocean / road: Normal
  • Special exemptions i.e. food, pharma, medical etc.: Normal

List of any services currently unavailable, and any specific restrictions:

For the air export delivery for medical goods, 100% pre-funding are required and space for air freight services are limited.

Overview of any local practicalities to be considered

NA

Useful website links in the country

NA

Full Company Name
Gulf Agency Co (Cyprus) Limited

Country
Cyprus

Key Cities Covered
All cities

Key Management Contact
Odysseas Grivas
[email protected]
+357-25-209100

Key Operational Contact
[email protected]
+357-25-209100

Status of Offices

Open

List of Services Currently Available

  • Air Freight: Yes – but there may be some delays in delivery due to additional coronavirus prevention measures taken at the airport
  • Sea Freight: Yes - but there may be some delays in delivery due to additional coronavirus prevention measures taken at the port
  • Road Freight: Yes
  • Project Logistics: Yes
  • Customs Clearance: Yes
  • Warehousing: Yes
  • Special Exemptions i.e. food / pharma / medical etc.: N/A
  • List of any services currently unavailable and any specific restrictions: N/A

Useful Websites in the country

Full Company Name
Gulf Agency Company Ltd Egypt

Country
Egypt

Key Cities Covered
Total Coverage of Egypt

Key Management Contact
Sherif Elbandarawi
[email protected]

Sally Samir
[email protected]

Key Operational Contact
Abdullah Elgendy (Import and customer clearance)
[email protected]

Engy Zaki (Export)
[email protected]

Shahenda Khalifa (Air freight)
[email protected]

Status of Offices

50% of employees working from home and 50% working from office and replacing each other simultaneously.

List of Services Currently Deliverable:

  • Air Freight: Available
  • Sea Freight: Available
  • Road Freight: Available
  • Project Logistics: Available
  • Customs Clearance: Available
  • Warehousing: Available

Overview of any local practicalities to be considered

  • Banking sector / payments: Some delay but manageable.

Full Company Name
GAC Shipping SA - Airfreight

Country
Greece

Key Cities Covered
Athens, Thessaloniki

Key Management Contact
Menios Constandaras
[email protected]
+306943071042 , +302103542270

Key Operational Contact
Menios Constandaras
[email protected]
+306943071042 , +302103542270

Status of Offices

  • Athens : open, mainly home working
  • Thessaloniki: open, home working

List of Services Currently Available

Air imports / exports, import / export customs clearance, local transport

  • Imports: Yes, limited flights available
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes
  • Export Services – air / ocean / road: Air export, limited flights available
  • Special Exemptions i.e. food / pharma / medical etc.: PPE against the pandemic, sanitizers, medicines related to the pandemic, etc can not be exported
  • List of any services currently unavailable and any specific restrictions: All usual services are available

Overview of any local practicalities to be considered

  • The main problem is the limited availability of flights.

Full Company Name
Gulf Agency Company (Hong Kong) Limited

Country
Hong Kong, China

Key Cities Covered
Hong Kong, Shenzhen

Key Management Contact
Iiro Mikkola
[email protected]
Mob: +852 5285 7890

Key Operational Contact
Sammi Kwok
[email protected]
Mob : +852 91207550

Status of Offices

Both Hong Kong and Shenzhen office are open

List of Services Currently Available

Available

  • Imports: Available
  • Customs Clearances: Available
  • Local / National Deliveries: Available

Export services – air / ocean / road: Available
(Remarks: Air export: limited cargo capacity available in the market; space is very critical, bookings recommended well in advance)

Special exemptions i.e. food, pharma, medical etc.: Available
(Remarks : license / permit on request)

List of any services currently unavailable, and any specific restrictions:

NIL

Overview of any local practicalities to be considered

  • Business travel: Hong Kong residents can arrive in Hong Kong; Chinese passport holders can arrive in mainland China. Subject to local health/quarantine measures for those eligible for arrival.
  • Valid certification required for all medical-related cargo, including masks

Useful website links in the country

Full Company Name
GAC Shipping (India) Pvt. Ltd.,

Country
India

Key Cities Covered
Mumbai, Delhi, Chennai, Cochin, Kolkata, Bangalore

Key Management Contact
Gracias Thevar
[email protected]
Mob: + 91 9820777450

Vishwas Dastane
[email protected]
Mob: +91 9619447838

[email protected]

Key Operational Contact
Shaiji Balan
[email protected]
Mob: +91 98196 69621

[email protected]

Status of Offices

Government of India further extended the national lockdown up to 30th September 20 for containment areas.

The Govt. has simultaneously started UNLOCK Phase 1/2/3 extending conditional and relaxations towards most of the activities (excl containment zones) that has been halted for almost 6 months due to COVID-19 crises in light of reviving the economy.

List of Services Currently Available

All services are available.

  • Imports: Services of imports are available
  • Customs Clearances: Yes available but expect delays
  • Local / National Deliveries: Yes available but expect delays in local transport
  • Export services - air: Limited cargo capacity, space is critical, booking recommended in advance.
  • Export services - ocean: Available
  • Export services - road: Available but expect delays. Inter-state movement limited.

Special exemptions i.e. food, pharma, medical etc.:

  • Priorities are given to essential commodities food, pharma, medical with permission/license in place.
  • Movements of all other commodities are permitted.

List of any services currently unavailable, and any specific restrictions:

Local transport is affected and there is a delay in movement.

Overview of any local practicalities to be considered

NIL

Useful website links in the country

Full Company Name
PT GAC Samudera Freight Services

Country
Indonesia

Key Cities Covered
Jakarta, Surabaya, Semarang, Medan.
Other cities covered: Pekanbaru, Palembang, Pontianak, Balikpapan, Samarinda, Makassar, Bandar Lampung, Bali

Key Management Contact
Andrew Goode
[email protected]
Mob: +62 812 8387 4251

Key Operational Contact
Try Prasetya
[email protected]
Mob: +62 813 1157 7191

Lili Sundaningsih
[email protected]
Mob: +62 812 1003 2942

Status of Offices
Home working

List of Services Currently Available

Import, export, customs clearance, local transport

  • Imports: No restrictions
  • Customs Clearances: Documents submitted online
  • Local / National Deliveries: No restrictions
  • Export services – air / ocean / road: Air shipment is drastically change due to many airlines reduce the number of flights
  • Special exemptions i.e. food, pharma, medical etc.: Special import exemption from regulation for pharmaceuticals and other medical equipment imported by government organization related to the COVID19 handling
  • List of any services currently unavailable, and any specific restrictions: Export by air now is challenging to find the space and flight

Overview of any local practicalities to be considered

Especially for import shipment, please fulfill all required documents prior to shipment, since most of customs officer are working from home, so if required a physical inspection, the waiting time might be added several days.

Useful website links in the country

Full Company Name
c/o Gulf Agency Company Kuwait Ltd.

Country
Iraq

Key Cities Covered
All cities

Key Management Contact

Key Operational Contact

Status of Offices

Operational

List of Services Currently Available

  • Air Freight: All Airports are closed, apart from Freighters and Charters are allowed to land in Baghdad, but no clearance of the cargo, only storage at this time.
  • Sea Freight: Vessels are calling but clearance is restricted due to curfew. Clearance allowed only for perishable cargo (reefer container).
  • Road Freight: Borders are closed
  • Customs Clearance: Customs only handles essential shipments, such as food etc., even oil and gas shipments are not possible to clear out
  • Warehousing: Space is still available in our warehouse
  • Ministries: All Ministries are closed
  • Documentations: DO only available for shipping line offices operating within Umm Qasr Port. No Shipping offices in Basra are open

List of any services currently unavailable, and any specific restrictions:

Due to the curfew all road transportations are suspended, apart from essentials.

Overview of any local practicalities to be considered

Partial functioning of customs.

Useful website links in the country

Full Company Name
Gulf Agency Company (Jordan) W.L.L.

Country
Jordan

Key Cities Covered
Amman, Aqaba, Irbid, Zarqa and all other cities in Jordan

Key Management Contact
Ibrahim Attieh
[email protected]
Mob: +962 798225578
Tel: +96265808000, Ext: 8601-8602

Key Operational Contact
Elias Hindaileh
[email protected]

Mob: +962 798225581
Tel: +96265808000, Ext: 8301

Haya Al Sader
[email protected]
Mob: +962 798225582
Tel: +96265808000, Ext: 8202

Majdi Nasr
[email protected]
Mob: +962 798225583
Tel: +96265808000, Ext: 8701

Status of Offices

Home Working / 2 days ib office with limited hrs only for Delivery orders

List of Services Currently Available

  • Air Freight: Available from/to all origins and destinations through RJ, EK, TK, QR unless announced by origin/destination that they are not operating.
  • Sea Freight: Available from/to all origins and destinations through Maersk, MSC, CMA-CGM, Hapag, Cosco unless announced by some origin/destination ports that they are not operating.
  • Road Freight: Borders are closed until further notice. May continue till after Ramadan (June 2020).
  • Project Logistics: Depends on the projects operating in Jordan and the approvals they have from Prime Ministry of Jordan.
  • Customs Clearance: Operating at Aqaba port and Amman Airport (QAIA).

Overview of any local practicalities to be considered

  • Ministries / Government Officials: Clearance authorities and ministries are working with minimum staff.
  • Documentations: Airfreight & ocean freight DO released as normal
  • Other Comments: RORO operating normally at Aqaba port. Free days extended by ACT up to 14 for shipments arrived 17th Mar. Some carriers extended DMR free days with average 5 days
  • Banking Sector / Payments: Banks are working with minimum capacity from 10:00 am till 3:00 pm, the inward/outward remittances and local deposits/withdrawals are working fine, with some delays.

Useful website links in the country

Full Company Name
Gulf Agency Company Kuwait

Country
Kuwait

Key Cities Covered
All Cities in Kuwait

Key Management Contact
Billy Jacob
[email protected]
Mob: +965 99283632
Tel: +965 22205809

Ragheed Naasan
[email protected]
Mob: +965 96966110
Tel: +965 22205825

Key Operational Contact
Mahmoud Abdalgani
[email protected]
Mob: +965 60324973
Tel: +965 22205828

Status of Offices

Work hours: 0800 – 1300. 60-70% staff working from home.

List of Services Currently Available

Imports are still available.

Air Freight - Available. Freighters and charters are still functioning without issues.

Sea Freight – Collecting D/Os still possible from shipping lines from 9am-1pm. Many shipping lines have not got sufficient curfew passes and are not able to operate with full capacity. The number of D/O's collected from the main shipping line is drastically reduced, which is an indication that many receivers and transport companies have got very few curfew passes. Shuaiba is fully congested, and is experiencing a slow discharge rate, but there currently no issues with reefer storage. Situation in Shuwaikh is better but is expected to be congested soon, if there are no immediate improvement in the logistics process and accessibility (airlines, shipping lines, freight forwarders and customers). The number of containers being cleared from ports is less than number of containers being discharged at port.

Road Freight - Restricted. Transit via KSA is restricted - only food and medicine are permitted by road. Iraq Border with Kuwait is closed.

Project Logistics - Available. Team is fully working remotely.

Imports - Available

Customs Clearances - Available. Custom Clearance is available but slow, priority is given to food, perishables & medicine. Limited permits or curfew passes being issued. Delays expected due to non availability of Curfew passes or permits with brokers/freight forwarders/truckers.

Local / National Deliveries

Available. Delay in Clearance and Deliveries due to lack of curfew passes

Special exemptions i.e. food / pharma / Medical etc

Available (Remarks : license / permit on request)

List of any services currently unavailable, and any specific restrictions

NIL

Overview of any local practicalities to be considered

Ministries: Limited. Ministries are working with minimum staff and there are some limits to the service delivery. If there are any problem with documents or certificates then delays are expected. The testing center is closed (if testing would be required). Ministry of Information is closed at the sea port but open at the airport. PAI office closed at sea port but open at airport. Working hours is normally from 9am-1pm (at airport & seaport only). Any shipment that requires to be submitted to ministry head office, then the approval will be on hold until the curfew is lifted.

Complete lockdown has been lifted as of 30th May, 2020 and partial lockdown implemented. The lockdown is between 1800 to 0600 hrs.

Mahboula, Jleeb, Farwaniya, Khaian and Hawalli continue to be under complete lock down.

Useful website links in the country

Full Company Name
GAC Cargo Systems (M) Sdn.Bhd

Country
Malaysia

Key Cities Covered
Port Klang – Selangor, Penang, Ipoh, Johor, Kuala Lumpur International Airport (KLIA), Labuan, Bintulu – Sarawak, Kemaman - Terengganu

Key Management Contact
Mike Camara
[email protected]
Mob: +6012 299 2671

Sue Soo
[email protected]
Mob: +6012 209 9616

Key Operational Contact
Sri Letchumy
[email protected]
Mob: +6019 983 2110

Syed Edros
[email protected]
Mob: +6016 262 2700

Sy. Chan
[email protected]
Mob : +6012 580 2844

Status of Offices

Open + home working

List of Services Currently Available

1) Export

2) Customs clearance

3) Import for essential goods with approval from Ministry of International Trade and Industry (MITI)

4) Local delivery for essential goods with approval from Ministry of International Trade and Industry (MITI)

  • Imports: Allowed if the manufacturer received approval from Ministry of International Trade and Industry (MITI)
  • Customs Clearances: Allowed
  • Local / National Deliveries: Allowed only for essential goods with the approval from Ministry of International Trade and Industry (MITI)
  • Export services – air / ocean / road: No restriction for export
  • Special exemptions i.e. food, pharma, medical etc.: Yes, approval from Ministry of International Trade and Industry (MITI) is required to move essential goods for import & local deliveries
  • List of any services currently unavailable, and any specific restrictions: Non essential goods is currently not allowed to move for import & local deliveries unless received special approval from Ministry of International Trade and Industry (MITI)

Overview of any local practicalities to be considered

We are working on information sharing to all parties making sure that they are aware that export is allowed during the Movement Control Order period.

Useful website links in the country

Full Company Name
GAC Netherlands ltd
Mercuriusstraat 44, 3133 EN Vlaardingen (Rotterdam area)

Country
The Netherlands

Key Cities Covered
Rotterdam, Amsterdam and Den Helder

Key Management Contact
Raymon Groen (Logistics Manager)
[email protected]

Key Operational Contact
Ferry Bruggeling (Operations Manager)
[email protected]

Status of Offices

Open for business

List of Services Currently Available

  • Air Freight
  • Sea Freight
  • Road Freight
  • Project Logistics
  • Customs Clearance
  • Warehousing

Overview of any local practicalities to be considered

Ministries / Government Officials: None

See below latest update on traveling Europe set to ease from June 15th.

The Dutch government is set to reduce the level of the negative travel advisory for trips within parts of Europe so that outgoing tourist trips and family visits will be permissible from June 15, sources from the government told local media on Tuesday. The move marks a departure from the government's current recommendation that only necessary trips be made, and is reportedly part of a wider European effort to lift restrictions on tourism on the same date.

The expected easing of travel restrictions will begin three months after European countries first started securing their borders in an attempt to halt the spread of the SARS-CoV-2 virus, responsible for Covid-19.

According to reports by RTL Nieuws and NOS, countries in the Schengen Area will go from the current 'Code Orange', meaning only necessary trips are advised to be made, to 'Code Yellow', meaning that cross-border tourism will no longer be considered ill-advised.

Some countries, however, will reportedly remain on Code Orange for a while longer. These include Denmark, which is choosing to tightly regulate inbound tourism for the time being, and the United Kingdom, where quarantine measures remain in force. Outside of Europe, the current travel restrictions will remain in force for the time being, the sources said.

Details concerning the easing of travel restrictions are expected to be announced by Prime Minister Mark Rutte and Minister of Health Hugo De Jonge on Wednesday.

Documentations: None

Banking sector / payments: None

Useful website links in the country

Full Company Name
GAC Logistics Ltd.

Country
Nigeria

Key Cities Covered
Lagos, Port Harcourt

Key Management Contact
Rudi van Niekerk
[email protected]
Mob: +234 805 503 0292

Key Operational Contact
Ibrahim Agoro
[email protected]
Mob: +234 805 443 4925

Status of Offices

  • Nigeria is currently in a soft lock down
  • Office Open - only for key personnel
  • IT / FINANCE / COMMERCIAL

List of Services Currently Available

Imports, Customs Clearance, Exports

  • Airports:
    Domestic – Airports are operational
    International – still closed for all international flights except for repatriation, emergency and essential flights to Murtala Muhammed International, Lagos and Nnamdi Azikiwe International, Abuja.
  • Sea ports: Vessel calls for essential cargo is given preference for clearing. Backlog in ports are expected. Crew changes face the same 14-day protocol as incoming passengers based on NCDC requirements.
  • Imports: Air and Sea
  • Customs Clearances: Cargo flights coming in.
  • Local / National Deliveries: Local delivery for essentials by GAC Mopol Escort (POLICE).
  • Interstate lock down has been lifted.
  • Export services – air / ocean / road: Air / Ocean
  • Special exemptions i.e. food, pharma, medical etc.: Consumables, perishable goods, emergency spare parts
  • List of any services currently unavailable, and any specific restrictions: None, accept the restricted movements.
  • 3rd Mainland bridge is under repair for a couple of months – congestions
  • Apapa port Entrance – heavy congestion

Overview of any local practicalities to be considered

All discretionary actions - no clear lists available

Useful website links in the country

Apart from local TV, Radio and Social Media, below relevant country websites.

Full Company Name
GAC North America Logistics

Country
USA

Key Cities Covered
Atlanta, Chicago, Houston, Los Angeles

Key Management Contact
Patrik Ziegler
[email protected]
Mob: 832-392-6210
Tel: 281-645-2296

Key Operational Contact
Patrik Ziegler
[email protected]
Mob: 832-392-6210
Tel: 281-645-2296

Status of Offices

All offices are open in combination with home working

List of Services Currently Available

All services available, no restrictions

  • Imports: Available
  • Customs Clearances: Available
  • Local / National Deliveries: Available
  • Export services – air / ocean / road: Available
  • Special exemptions i.e. food, pharma, medical etc.: Standard customs rules and regulations applicable
  • List of any services currently unavailable, and any specific restrictions: No restrictions, all services available but delays in airfreight and ocean freight services to be expected

Overview of any local practicalities to be considered

Nonessential businesses are closed until further notice. Logistics is considered an essential business hence we are fully operational without restrictions

Useful website links in the country

Full Company Name
GAC Norway AS

Country
Norway

Key Cities Covered
All Norwegian ports

Key Management Contact
Logistics Office – Oslo
GAC Norway AS
Munkedamsveien 53B
0250 Oslo

Logistics Manager: Jessica Berg
Tlf: +47 46988265

Key Operational Contact
Logistics Office – Oslo
GAC Norway AS
Munkedamsveien 53B
0250 Oslo

Logistics Supervisor: Kjaerstin Petty
Tlf: +47 45909394

Status of Offices

All offices are still open in Norway, but staff is working from home where possible.

List of Services Currently Available

All logistics services are still available, but with some possible delays/longer transits.

  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes
  • Export services – air / ocean / road: Yes
  • Special exemptions i.e. food, pharma, medical etc.: N/A
  • List of any services currently unavailable, and any specific restrictions: N/A

Overview of any local practicalities to be considered

Slower lead and response times on occasions

Useful website links in the country

Full Company Name
Gulf Agency Company

Country
Oman

Key Cities Covered
Muscat, Sohar, Salalah, Duqm, Sur, Kassab

Key Management Contact
Sameeh Abdullatif
[email protected]
Mob: +968 99325326
Tel: +968 24477888

Key Operational Contact
Sanjay Soanes
[email protected]
Mob: +968 99323709
Tel: +968 24477863

Manohar Chandan
[email protected]
Mob: +968 99319890
Tel: +968 24477834

Status of Offices

Business as usual. Staff given WFO/WFH schedule.

List of Services Currently Available

Business as usual. All services related to shipping & logistics rendered, except for deliveries.

  • Import: No restrictions
  • Customs Clearances: No restrictions
  • Local / National Deliveries: Restrictions applied
  • Export services – air / ocean / road: Restrictions applied
  • Special exemptions i.e. food / pharma / medical, etc: Subject to pre-approval of truck / driver & restricted to 3 ton vehicles
  • List of any services currently unavailable and any specific restrictions: Road move restriction for cargo other than foodstuff / medical supply

Overview of any local practicalities to be considered

  • Shipment can be cleared with copy documents CIPL/COO for the time being
  • Strict curfew imposed between 7pm to 6am & complete lock down from 25 July to 8 August.

Useful website links in the country

Full Company Name
GAC Philippines Inc.

Country
Republic of the Philippines

Key Cities Covered
Metro Manila and whole of Luzon, Cebu, Davao, Cagayan de Oro and Palawan

Key Management Contact
Joel Domingo
[email protected]
Mob: +63 9178904510

Joseph Casimiro
[email protected]
Mob: +63 986 580 1315

Key Operational Contact
Generic email: [email protected]

Girlie Francia (IFF-CB)
[email protected]
Mob: +63 918 892 2734

Leo Tapel (Domestic Logistics)
[email protected]
Mob: +63 918 922 733

Status of Offices

  • Metro Manila: Working from home
  • Batangas station: Open
  • Laguna station/warehouse: Open
    Cebu: Open (Covering and monitoring of transactions for the whole of Cebu & Visayas Interisland operations are from Monday to Saturday, 8:00am to 5:00pm)
  • Davao: Open (Covering and monitoring of transactions for the whole of Davao and nearby provinces like South/North Cotabato, Sultan Kudarat and Sarangani are from Monday to Saturday – 8:00am to 5:00pm)
  • Cagayan De Oro: Open (Covering and monitoring of transactions for the whole of Cagayan De Oro and nearby provinces like, Lanao, Bukidnon, Zamboanga del Norte/Sur and Surigao Norte/Sur are from Monday to Saturday – 8:00am to 5:00pm)

List of Services Currently Available

Customs Clearance air and sea, Exports (Limited/ reduced frequency for air and sea)

  • Imports: Air and Sea imports continue
  • Customs Clearances: Air and Sea customs clearance issuance continues with an additional 5-days’ lead time due to skeletal workforce of GAC
  • Local / National Deliveries: Local deliveries as below:
    • NCR and Luzon – With regular deliveries and warehousing
    • CEBU – with CTM, MDI, DSM and REMA TIP TOP deliveries within/outside City deliveries.
    • DAVAO and CDO – With deliveries within/outside city limits; there is also cross docking in Davao
  • Export services – air / ocean / road: Air, Sea, Road exports continue
  • Special exemptions i.e. food, pharma, medical etc.: Unhampered movement of cargo is imposed especially for the following per government order: food, pharma, medical, energy items etc.
  • List of any services currently unavailable, and any specific restrictions: Project logistics is unavailable. Limited export and import activity due to port congestion and non-movement of about 4,000 containers in the Port of Manila.

Overview of any local practicalities to be considered

GAC Domestic Operational Capability before and presently with the Enhanced Community Quarantine (ECQ), as below:

Useful website links in the country

Full Company Name
Gulf Agency Company Qatar WLL

Country
Qatar

Key Cities Covered
All cities and municipalities.

Key Management Contact
Daniel Nordberg, General Manager
[email protected]
+974 55503104

Key Operational Contact
Tushar Datir, Business Manager - Logistics
[email protected]
+974 66863352

Status of Offices

GAC Staff mostly working at home unless with approval from HR and Management (minimum staff only).

List of Services Currently Available

  • Air Freight: PAX flights to KWI, MXP and AMM are cancelled in QR. Case to case basis with CV, QR, TK, BA. Subject to airline availability and schedule.
  • Sea Freight: Carriers still available to/from origins and destinations unless announced. Rate request through emails or online. Subject to equipment availability and schedule.
  • Road Freight: Not available due to blockade.
  • Project Logistics: Some projects on hold or with delay on operations.
  • Customs Clearance: Continuous operations at Hamad Port and Doha / Hamad International Airport (HIA). Priority on Perishable and Food items, Medical Equipment, Medicines, and anything related.

Overview of any local practicalities to be considered

  • Ministries / Government Officials: Government and ministry office working from 7am-1pm with minimum staff and mostly working from home.
  • Documentations: Most carriers/offices/ airport opted for E-DO issuance and bank transfers payment. Copy of Invoice and COO is accepted for clearance.
  • Other Comments: Government has initiated to have reduced office timings from 7am-1pm only and most staff are working from home.
  • Banking sector / payments: Online transactions / electronic payments. Some branches are closed and reduce staff and office timings.

Useful website links in the country

Full Company Name
GAC Saudi Arabia

Country
Saudi Arabia

Key Cities Covered
Dammam / Riyadh / Jeddah

Key Management Contact
Kumar Ganesan, Managing Director
[email protected]
+ 966532428822

Uday Naik, Business Manager - KSA
[email protected]
+966539028480

Masood Baig, Operations Manager - KSA
[email protected]
+966539185890

Key Operational Contact
Masood Baig, Operations Manager – Dammam
[email protected]
+966539185890

Abid Khan, Operations Manager - Jeddah
[email protected]
+966593244484

Shameel Kakkadan, Operations Executive - Riyadh
[email protected]
+966539029221

Status of Offices

All staff are working from home. They will only go to office when required for a limited time period.

List of Services Currently Available

All services still available. Note that KSA has strict curfew rules.

Jeddah / Riyadh: 3pm - 6am

Dammam: 7pm – 6.30am, with the possibility of it being changed to 3pm – 6am.

Failure to adhere to the curfew will lead to a fine of USD 2667.00 (SAR 10,000/-) for the first violation. A second violation could lead to imprisonment/deportation, subject to the discretion of the authorities.

  • Imports: Yes, in compliance with the curfew.
  • Customs Clearances: Yes, in compliance with the curfew. The number of customs broker staff is also reduced in the airport/port areas.
  • Local / National Deliveries: Yes, in compliance with the curfew.
  • Export services – air: Only freighters are operating
  • Export services – ocean: Normal sailings are subject to availability of space/equipment/schedules.
  • Export services – road: Movement has to be in compliance with the curfew and border timing restrictions, as well as granted entry to the country destination.
  • Special exemptions i.e. food, pharma, medical etc.: Local stores are still open.
  • List of any services currently unavailable, and any specific restrictions: All services must be carried out in compliance with the curfew.

Overview of any local practicalities to be considered

The number of cases is increasing. The government is closely monitoring the situation and will make changes along the way.

Useful website links in the country

Full Company Name
Gulf Agency Co. Shj. LTD

Country
United Arab Emirates

Key Cities Covered
Sharjah, Ajman

Key Management Contact
Rajesh Chamarthi, Manager – Energy
[email protected]
+971 56 686 3985

Diana Manoj, Manager – General Logistics
[email protected]
+971 54 306 8523

Rajesh Moorjani, General Manager
[email protected]
+971 50 647 2449

Key Operational Contact
Vinod Kumar, Manager – C&F
[email protected]
+971 56 188 5337

General Logistics
[email protected]

Energy
[email protected]

Status of Offices

80% staff work from home, Operations available as required

List of Services Currently Available

  • Air Freight: Import - Only Freighters available. Rates are exceptionally on a higher end and valid as and when shipments are booked. DO collection delays expected
  • Air Freight: Export - Only Freighters available. Rates are exceptionally on a higher end valid as and when shipments are booked. Subject to space and approval from carriers.
  • Sea Freight: Import - Subject to space and equipment availability. Expected delays than normal transit times. Rates subject to request and availability. Restricted timings and payment modes for DO collection as per carriers resulting in delays.
  • Sea Freight: Export- Increased freight rates subject to sailing schedules. Due to restricted road timings inland haulage has been a challenge for meeting cut-offs.
  • Road Freight: Cross Border - Cross border is restricted to essential commodities between intra gulf and subject to prior permissions
  • Road Freight: Local - Restrictions on timings during the lock down and permissions from transport authorities.
  • Project Logistics: Case to case basis
  • Customs Clearance: Working as normal. Customs have currently introduced online clearance at Sharjah / Ajman port. Delays expected for any special approval due to restrictions of reachability to higher authorities and non-acceptance of documents directly on counter.
  • Warehousing: Warehouse operates as normal, space is available.

Overview of any local practicalities to be considered

Though all port / customs / FZE move activities are running normally, most of the authorities have implemented smart / e- process and online approvals. Direct contact to get the authorities for meetings as well as on phone has been a challenge, hence expect delays in execution of operations.

  • Ministries / Government Officials: Working with minimum staff.
  • Documentations: Working as per normal – subject to any approval from authorities
  • Banking sector / payments: Electronic transfers / Direct cash deposit to bank. No Cheques / Cash payments accepted

Full Company Name
GAC (Singapore) Pte Ltd

Country
Singapore

Key Cities Covered
Singapore

Key Management Contact
Jorgen Nielsen
[email protected]
+65 97888510
+65 64774152

Key Operational Contact
Prabhakaran Kaneson
[email protected]
+65 97352753
+65 64771403

Status of Offices

Offices are open. 50% of staff are working from home.

List of Services Currently Available

All services still available

  • Imports: Yes
  • Customs Clearances: Yes, but expect some delays
  • Local / National Deliveries: Yes
  • Export services – air: Limited due to reduced flights
  • Export services – ocean: Yes but there is limited space
  • Export services – road: Yes
  • Export services – warehouse: Yes
  • Special exemptions i.e. food, pharma, medical etc.: Yes
  • List of any services currently unavailable, and any specific restrictions: Nil

Overview of any local practicalities to be considered

NA

Useful website links in the country

Updates from the Singapore government:

Full Company Name
GAC Laser International Logistics

Country
South Africa

Key Cities Covered
Cape Town, Durban, Johannesburg, Port Elizabeth

Key Management Contact
Laura Dewar
[email protected]
+27 11 3987600, 0836301286

Key Operational Contact
Laura Dewar
[email protected]
+27 11 3987600, 0836301286

Status of Offices

  • We continue to work remotely and handle shipments in and outbound of essential cargo for those customers who has essential services permits.
  • We are still able to assist with Cross border shipments into and out of our neighbouring countries.

List of Services Currently Available

Imports / customs clearances / local transport / exports of essential services during lockdown.

  • We are now allowed to export those non-essential containers that were clogging up the port but no new non-essential shipments will be allowed.
  • Airfreight is slowly starting to come back on line with EK and QR resuming freighter services this week, but with limited destinations and at higher rates.
  • Air into Africa is problematic with many of the regional airlines still not offering services.
  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes
  • Export services – air / ocean / road: Yes
  • Special exemptions i.e. food, pharma, medical etc.: VAT rebate on essential items
  • List of any services currently unavailable, and any specific restrictions: Imports / customs clearances / local transport / exports of non-essential services during lockdown

Overview of any local practicalities to be considered

Lockdown was extended till end on 30th April, with 1st May being a public holiday.

Useful website links in the country

Full Company Name
GAC Logistics Limited

Country
Sri Lanka

Key Cities Covered
Colombo

Key Management Contact
Navin Perera
[email protected]
+94 77777 6568

Jerome Keegel
[email protected]
+94 779 690348

Land Line
+94 11 4 708 708

Key Operational Contact
Angelo Dananjaya
[email protected]
+94 76866 3180

Ronella Natalie
[email protected]
+94 761554 406

Land Line
+94 11 4 708 708

Status of Offices

Staff are working from home. D.O & B/L counters will be open every Monday / Wednesday / Friday from 9.30am to 12pm.

List of Services Currently Available

Sea freight services – imports, exports, customs clearances, local transport.

  • Imports: Yes
    Customs Clearances: Yes
  • Local / National Deliveries: Essential goods such as food items/medical & pharmaceutical items will be given priority for local deliveries.
  • Export services – air / ocean / road: Only sea and road services
  • Special exemptions i.e. food, pharma, medical etc.: Import of essential goods such as food, medical and pharmaceutical items will be given priority for customs clearance.
  • List of any services currently unavailable, and any specific restrictions: As all passenger flights has been suspended, we are unable to offer any outbound air freight rates. Each case will need to be checked individually.

Overview of any local practicalities to be considered

Giving prior notice to GLL-CMB when accepting any bookings for sea & air services, custom clearances, transport and checking acceptance. Due to strict restrictions we will need to obtain special passes for staff involved in any type of operations.

Useful website links in the country

Full Company Name
GAC Sweden AB

Country
Sweden

Key Cities Covered
All cities

Key Management Contact
Johan Ehn
[email protected]
+46 31 337 8132

Key Operational Contact
Logistics department
[email protected]
+46 31 7037800

PIC: Mr Mikael Magnusson / Mr Magnus Nyd

Status of Offices

Staff alternate working from home and from office.

List of Services Currently Available

Air, Road, Sea Exports and imports. Customs clearance, Storage and warehouse handling.

  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes
  • Export services – air / ocean / road: Yes
  • Special exemptions i.e. food, pharma, medical etc.: NA
  • List of any services currently unavailable, and any specific restrictions: Nil

Overview of any local practicalities to be considered

NA

Useful Websites in the country

Full Company Name
GAC Taiwan Ltd.

Country
Taiwan

Key Cities Covered
Taipei, Keelung, Taichung, Kaohsiung

Key Management Contact
Kenny So, Managing Director
[email protected]
Mobile: +886936946321
Phone: +886225466956

Jessica Lee, Executive Office Manager
[email protected]
Mobile: +886987977764

Key Operational Contact
Joy Peng, Sea OP Manager
[email protected]
Mobile: +886922587791
Phone: +886225466950

Jennifer Hsieh, Air Asst. OP Manager
[email protected]
Mobile: +886987258567
Phone: +886227190349

Wayne Chen, Shipping OP Manager
[email protected]
Mobile: +886983270759
Phone: +88675666785

Status of Offices

  • Taipei – Logistics office is open.
  • Kaohsiung – Shipping office is open.

List of Services Currently Available

All logistics services are operating normally (import / clearance / local / export).

  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes\
  • Export services – air / ocean / road: Yes
  • Special exemptions i.e. food, pharma, medical etc.: NA
  • List of any services currently unavailable, and any specific restrictions: Restrictions on exports of face masks & thermometers

Overview of any local practicalities to be considered

All foreign nationals are unable to enter Taiwan (with the exception of those with special permit). All persons allowed entry must adhere to a 14-day home quarantine.

Useful website links in the country

Full Company Name
Gulf Agency Company (Thailand) Ltd.
GAC Thoresen Logistics Ltd.

Country
Thailand

Key Cities Covered
Bangkok, Sumutprakarn, Chonburi, Rayong, Songkhla, Ayutthaya, Laem Chabang, , Map Tha Phut, Amata Nakorn and Bang Pa-In

Key Management Contact
Alwyn Mendonca, Managing Director
[email protected]
+66922480909/+6626507400

Jarun Soisuwan, Shipping Business Manager
[email protected]
+66818438073/+6626507400

Saranya Thongsonti, Logistics Operations Manager
[email protected]
+66818182685/+666507400

Rinnu George, Contract Logistics Business Manager
[email protected]
+66632020693/+6638185090/1/2

Key Operational Contact
Jarun Soisuwan, Shipping Business Manager
[email protected]
+66818438073/+6626507400

Saranya Thongsonti, Logistics Operations Manager
[email protected]
+66818182685/+666507400

Rinnu George, Contract Logistics Business Manager
[email protected]
+66632020693/+6638185090/1/2

Status of Offices

All offices are open.

List of Services Currently Available

All logistics and shipping services are still available.

  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes
  • Export services – air / ocean / road: Yes
  • Special exemptions i.e. food, pharma, medical etc.: NA
  • List of any services currently unavailable, and any specific restrictions: Nil

Overview of any local practicalities to be considered

All shopping malls, schools and restaurants are closed until 30th April 2020, until further notice.

Useful website links in the country

Full Company Name
GAC Shipping and Logistics L.L.C.

Country
United Arab Emirates

Key Cities Covered
Abu Dhabi, Al Ain.

Key Management Contact
Richard Rees
[email protected]
+971566885721

Key Operational Contact
Junaid Palekar
[email protected]
+97156401 9985

Sunu Kurian
[email protected]
+971504463115

Please always keep the following emails in CC in all communications.

Status of Offices

All commercial / management / admin and support staff are working from home but remain available to handle requests. All operational staff are still active and open for business. All enquiries are accessed and responded in a usual manner to all customers, partners and agents, including weekends.

List of Services Currently Available

  • Air Freight:Import - Only Freighters and Charters are available. Rates have increased., and subject to space and delays.
  • Air Frieght: Export - Only Freighters and selected destinations on case to case basis, subject to airlines availability and schedule
  • Sea Freight: Import - Shortage of equipment and there has been several blank sailings from most origins., and rates and tariffs subject to request.
  • Sea Freight: Export - There are blank sailings for export and working with reduced manpower – accessible only through emails. Rates and tariff’s subject to request
  • Road Freight:Cross Border - Cross border is restricted to essential commodities between intra gulf and subject to prior permissions
  • Road Freight:Local - Follows the local rules and regulation and the country’s priority is for essential commodities and the normal commodities
  • Project Logistics: Case by case basis
  • Customs Clearance: Working as normal, expecting changes in process to make it more remotely, e-documents are acceptable as per notification
  • Warehousing: Warehouse operates as normal, space is available

Overview of any local practicalities to be considered

Expect 48 hours – one-week delays on all shipments (air / sea / road) for shipments landing in other UAE Emirates. For shipment landing in Abu Dhabi, expect a 24-48hr delay. Travel between different regions of the emirate (Al Dhafra, Al Ain and Abu Dhabi City) will be banned for a week, starting Tuesday 02/06/20. Movement between Abu Dhabi and other emirates will also be restricted, but special permits will be issued for patients that must go to hospital, people working in essential sectors and for the movement of vital goods.

Useful website links in the country

Full Company Name
Gulf Agency Company (Dubai) LLC

Country
United Arab Emirates

Key Cities Covered
Dubai

Key Management Contact
Mario Coelho, GM Freight
[email protected]
Mob: +971-50 6535981
Off: +971-4-8059252

Key Operational Contact
Jamie Graham, Sales Manager
[email protected]
Mob: +971-56-6551310

Alpesh Parikh, Ocean Freight MGR
[email protected]
Mob: +971-56 4519287

Sudesh.chaturvedi, Projects & Energy MGR
[email protected]
Mob: +971-50 6247128

Shawn Wood, International Moving MGR
[email protected]
Mob: +971-54 7917650

Loida.Bacani, Asst Manager, Airfreight
[email protected]
Mob: +971-50 8684323

Priya Arun, Manager Ship Spares Logistics
[email protected]
Mob: +971-50 9118276

Status of Offices

Most departments have a combination of work from home and office. All members are available on their phone, emails and teams.

List of Services Currently Available

All services are available during the day from 6am to 8pm. Teams will advise specifically any limitations, e.g. flight options will be limited.

  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes (6am to 8pm)
  • Export services – air / ocean / road: Yes, some service limitations may exist.
  • Special exemptions i.e. food, pharma, medical etc: Regulatory processes have to be followed
  • List of any services currently unavailable, and any specific restrictions: No services can be delivered between 8pm & 6am daily until 5th April, further extension may be imposed later.

Overview of any local practicalities to be considered

New restrictions can be imposed at short notice, please check regularly with the teams.

Useful website links in the country

Full Company Name
Gulf Agency Co. RAK. LLC

Country
United Arab Emirates

Key Cities Covered
Ras Al Khaimah, Umm Al Quwain

Key Management Contact
Diana Manoj, Manager – General Logistics
[email protected]
+971 54 306 8523

Rajesh Moorjani, General Manager
[email protected]
+971 50 647 2449

Key Operational Contact
Riya Bandodkar, Supervisor - Customer Service
[email protected]
+971 50 4639004

General Logistics
[email protected]

Status of Offices

80% staff work from home, Operations available as required

List of Services Currently Available

  • Air Freight: Import - Only Freighters available. Rates are exceptionally on a higher end and valid as and when shipments are booked. DO collection delays expected.
  • Air Freight: Export - Only Freighters available. Rates are exceptionally on a higher end valid as and when shipments are booked. Subject to space and approval from carriers.
  • Sea Freight: Import - Subject to space and equipment availability. Expected delays than normal transit times. Rates subject to request and availability. Restricted timings and payment modes for DO collection as per carriers resulting in delays.
  • Sea Freight: Export- Increased freight rates subject to sailing schedules. Due to restricted road timings inland haulage has been a challenge for meeting cut-offs.
  • Road Freight: Cross Border - Cross border is restricted to essential commodities between intra gulf and subject to prior permissions.
  • Road Freight: Local – Restrictions on timings during the lock down and permissions from transport authorities.
  • Project Logistics: Case to case basis.
  • Customs Clearance: Working as normal. Customs have currently introduced online clearance at RAK / UAQ port. Delays expected for any special approval due to restrictions of reachability to higher authorities and non-acceptance of documents directly on counter.

Overview of any local practicalities to be considered

  • Though all port / customs / FZE move activities are running normally, most of the authorities have implemented smart / e- process and online approvals. Direct contact to get the authorities for meetings as well as on phone has been a challenge, hence expect delays in execution of operations.
  • Ministries / Government Officials: Working with minimum staff.
  • Documentations: Working as per normal – subject to any approval from authorities
  • Banking Sector / payments: Electronic transfers / Direct cash deposit to bank. No Cheques / Cash payments accepted

Full Company Name
GAC Services (UK) Ltd

Country
United Kingdom

Key Cities Covered
All Cities

Key Management Contact
Mark Horton
[email protected]
+44 (0) 161 374 7865 / +44 (0) 7766 667 587

Key Operational Contact
Mark Horton
[email protected]
+44 (0) 161 374 7865 / +44 (0) 7766 667 587

Status of Offices

All staff are working from home. Warehouses are still operational.

List of Services Currently Available

Air, Road, Sea Exports and imports. Customs clearance, Storage and warehouse handling.

  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes
  • Export services – air / ocean / road: Yes
  • Special exemptions i.e. food, pharma, medical etc.: NA
  • List of any services currently unavailable, and any specific restrictions: Nil

Overview of any local practicalities to be considered

Useful website links in the country

Full Company Name
Gulf Agency Co. (Yemen) Ltd.

Country
Yemen

Key Cities Covered
Aden, Mukalla, Hodeidah

Key Management Contact
Hisham Al-Saqaf
[email protected]
+967777176131/ +9672247161

Key Operational Contact
Hisham Al-Saqaf
[email protected]
+967777176131/ +9672247161

Status of Offices

Offices are open.

List of Services Currently Available

  • Imports: Yes
  • Customs Clearances: Yes
  • Local / National Deliveries: Yes
  • Export services – air / ocean / road: Yes
  • Special exemptions i.e. food, pharma, medical etc.: NA
  • List of any services currently unavailable, and any specific restrictions: NA

Overview of any local practicalities to be considered

NA