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Simple words are best—words like welcome, yes, no, sorry and thanks. They exist in every language, though you don’t necessarily need language to express them.
But let’s start with Welcome—as in welcome to GAC.
A traveler finds his way to your doorstep after a long journey. You greet him with a smile that says, “Welcome home.” The smile is a heartfelt reaction, not a programmed response—not something you do because you have to. It just comes naturally.
Smiles reflect the GAC spirit. This isn’t something you’ve read about in an instruction manual. It wasn’t written into your employment contract. But you felt that welcoming spirit upon joining GAC, and now you’re cultivating it yourself.
Somehow, you know your visitor feels at home. Hard not to smile, isn’t it?
Are you listening—with your eyes as well as your ears?
GAC is a multicultural organisation. We come from scores of different countries, and while we don’t all speak the same language, we always communicate politely and with respect for each other’s customs and traditions.
Mutual understanding is the goal. Sometimes that means hearing what isn’t said, but what is conveyed through someone’s eyes, gestures, or tone of voice.
At GAC, we lead busy lives and many of us travel frequently. When we return from a trip, our minds may be preoccupied. The first thing we do is rush to our desk and get down to work.
No—the first thing we do is stop at the front desk, and then at our colleagues’ desks or workstations. Give your colleagues a chance to welcome you back. Take a moment to hear what’s on their minds.
GAC has a tradition of delegating responsibility, which means that regardless of your job, you will have to make decisions—some of which may test your personal integrity.
When the time comes, will you make the right choice?
Decisions define who you are and how others will remember you. Never be afraid to affirm what you believe is right—or to refuse what you feel is wrong. Welcome the opportunity to make decisions in the first place, even when they are difficult. The harder they are, the more you’re likely to grow.
We know you’ll want to accomplish as much as possible in your career with GAC. We also know that people achieve more when given clear guidelines.
People who know what is expected of them have an easier time reaching their own goals—and exceeding the expectations of others.
Whatever your role at GAC, you have a right to know where you stand. And if you’re unsure, you have an obligation to ask.
Each of us has to travel his or her own road, but every career path at GAC should lead to job satisfaction.
A little advice: don’t waste time along the way—because life is short. Remember to take the scenic route now and then, too—because life is short.
And always follow the road you’ve taken with enthusiasm. You’ll enjoy the journey more yourself and be better company to your companions.
When you were young, you probably said something you shouldn’t have and were quickly told to apologise. Hard, wasn’t it? But remember how much better you felt afterwards?
You say something to a colleague that you later regret, but can’t bring yourself to apologise. Time passes and you’ve forgotten the episode—but he hasn’t. An opportunity arises and he insults you back. And so it goes, until one of you finally says it: Sorry.
Don’t give bad feelings time to grow. If you think you should apologise, you probably should.
Here’s how to avoid making a really big mistake: make lots of really small ones.
Progress is not a straight line. It veers off course like a child struggling to ride a bicycle. Learning only comes through trial and error.
So don’t be afraid of foolish mistakes. They’re only foolish if you don’t learn from them.
Years ago, the cable address of GAC’s offices in the Middle East began with the word CONFIDENCE, as in CONFIDENCE DUBAI. Seafarers would cable ahead to make sure the supplies they had ordered would be on hand—and we wanted them to feel confident they would.
Today, of course, we operate worldwide and send emails instead of telex messages. But reliability remains the cornerstone of our business.
Our customers must be able to have confidence in you.
People have been known to try a little harder, stand a bit taller, bend over backwards, and do all sorts of other things simply because someone said thanks.
Everyone appreciates being noticed. Remember to say thanks.
Kick the ball. Sink a putt. Tell a story. Have some fun.
It will enrich your life and benefit us in the bargain. People who play together stay together, and lasting personal relationships are what GAC is all about.
Use the countless opportunities available to you to strengthen your ties with colleagues—and to turn customers into friends.
GAC people come from around the globe, yet work together side by side. While we respect each other’s differences, we prefer to focus on what we share in common.
We are a microcosm of the global village at work.
GAC represents the future of business in today’s more open and interconnected world—a future that is, happily, a continuation of our past. Founded in a spirit of cooperation between Scandinavia and the Middle East, tolerance and an international outlook have been with us from the start.
In the years ahead, GAC will help a growing number of people around the world earn a better living, advance along their career paths, and fulfil their personal goals and dreams.
We should all take pride in that.
